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Understanding the desires and needs of your end users is the key to creating safe and effective products and services.

Engaging with users of your products and services early in the design process will help you to respond to their real needs whilst saving you time and money.

Taking a user centred approach, using a range of tools and techniques we can gather valuable insight from patients, carers and health professionals to inform each stage of the design process.

Our approach will help you to respond to genuine user need whilst minimising risk and managing investment. Luto can develop a research plan tailored to your project, timeline and budget to support you in the development of a new or existing interface, product or service.

  • Recruitment

  • Surveys

  • Telephone interviews

  • 1 to 1 interviews

  • Focus groups and workshops

You may just be setting up your approach to writing lay summaries or already have drafts in the pipeline. We can help whatever stage you may be at and create a project that is bespoke to you.

Our services include:


  • Writing a lay summary from a clinical study report synopsis

  • Enhancing an existing lay summary

  • Creating a lay summary template

  • Graphic design and layout

  • Proof reading

  • Translation into other languages

User engagement

  •  Lay person input and review

  •  User Testing to inform summary design and content

  • Bespoke training

  • Training your team in writing for lay readers

Let's work together

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+44 (0) 113 518 6111

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Bradford Chambers Business Park, New Lane, Laisterdyke, Bradford BD4 8BX

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